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Frequently asked questions about our services.
UK licence holders: Your UK driving licence must have been held for at least 1 years for all drivers aged between 25-74 years; however this could change depending on the vehicle.UK driving licence must have no more than six points arising from minor convictions.UK driving licence must have no points arising from major convictions.EU and other international licence holders: EU and other international driving licences must have been held for at least 1 years for all drivers aged between 25-74 years; however this could change depending on the vehicle.Please note, a foreign driving licence (not EU) is only valid in the UK for 12 months: (i) from when you last entered the UK; or (ii) from when you became resident in the UK.
If your licence isn't printed in English, you will need to provide an international licence/permit aside your country issued licence.A driver who has been resident in the UK for more than 12 months must provide a UK or EU driving licence regardless of nationality.
You can cancel your rental free of charge provided that you have given us at least 48h notice before your rental is due to start. If you do not give us 48h notice, we are obliged to charge you a cancellation fee of £200, and the daily rate for one day on your reserved vehicle (plus the delivery fee if the booking is outside any of our free delivery zones), to the payment method you have on your account. If you have not cancelled your booking and fail to take delivery of the vehicle, we reserve the right to charge you for the rental in full and you shall not be entitled to any refund.
We have a few different ways that you can Contact Us.
Customer SupportOur operating hours are 9am to 5pm, every day for customer service queries. If you require assistance outside of this time, please leave your details in the chat, message or email, and we'll get back to you first thing.
Email - To contact customer support via email, please contact hello@6ixfirm.com.
Contact Form - To contact one of our team please submit a quote form.